Careers with Zog, Inc.

Current Open Positions:

Technical Account Manager (Philadelphia Office)

Because we are growing, we are seeking to add another Technical Account Manager to our team. In this role you will consult with organizations to sell various products, services, and solutions we offer. The ideal candidate will have both the technical background and the account management skills needed to help guide our clients through their technology needs. The Technical Account Manager is responsible for the full sales lifecycle as it pertains to the current client base of the company. This position must consult active clients to keep their technology up to date, develop budgets, timelines, projects and anything else the client needs to be able to leverage their technology to the maximum.

Essential Duties and Responsibilities:

• Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
• Cross-selling and up-selling services and solutions to existing accounts
• Qualify new sales opportunities for current customers
• Receive requests for service and products details from customers and provide timely responses
• Conduct onsite or online presentations that showcase the services and products of the company to active customers
• Work with management to develop proposals, quotes and respond to RFP/RFI documents
• Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account
• Manage the complexity of Managed IT services proposals, contracts, lease agreements, and service level agreements
• Maintain in-depth product knowledge of the service offerings of the company
• Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures
• Achieve and maintain a positive rapport with prospects and work to give them the best possible service

Additional Duties and Responsibilities:

• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Enter all work as service tickets into ConnectWise

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outside sales experience with selling any of the following: IT services and products, managed IT services, or IT consulting
• Possess a track record of managing the customer commitment, negotiation, and closed of the sales process
• Demonstrated level of success in the development of client relationships
• Enjoy working with customers and external audiences
• High energy and drive with good negotiation skills
• Proficient with general office applications
• Strong organizational, presentation, and customer service skills
• Skill in preparing written communications and materials
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast moving environment

Job Type: Full-time

Application Process:

Email your resume to careers@zoginc.com

If you would like to be considered for a position at Zog, please submit your information and resume below