Why it matters to have a well-planned help desk: Investigating Why You’re Likely Spending More On Help Desk Calls Than You’d Ever Imagined!
How long can you wait for a call? Time is valuable and so is knowing what’s going on. Imagine a scenario where you call into your helpdesk and were guaranteed a response within 5 rings—that sounds...
Service Desk and Help Desk, what’s the difference? When it comes down to that 2 am call, the difference is enormous!
Why it matters to have a well-trained help desk. Let me paint you two very different pictures. Imagine you can’t get into your email (your password just expired and you need someone in IT to reset...
Does Your IT Department Not Have Time For The Big Picture? How IT Tunnel Vision Restricts Your Business.
Does Your IT Department Not Have Time For the Big Picture? How IT Tunnel Vision Restricts Your Business. Often as business leaders, we assume that everything is working—we’ve hired good people to...
Making the right time for your IT department to worry about big concerns without focusing on the ever distracting small stuff can be really challenging!
The old saying “make time for what really matters” shouldn’t be just a saying! It’s true: IT guys like 1’s and 0’s. We like to solve a problem completely– start to finish- before calling it a day. So...
How are you keeping tabs on your internal helpdesk? Are they performing to industry standards?
An easy score card to assess whether your help desk is measuring up. When it comes to keeping track of your IT help desk’s performance, deciphering how well your internal team is doing might be hard...
Are users complaining their tickets aren’t getting resolved quickly enough?
Studies show that having an optimized ticketing process increases end user productivity by more than 20%! The secrets to identify the bottlenecks in your ticket flow. Identifying the root cause of...
Why Your Internal IT Department Probably Falls Short When It Comes To Handling Tickets
The Problem In Your Ticketing System Are your users constantly complaining about calls being dropped and issues being forgotten? Should they be? Most computer and network outages stem from errors in...
Thinking of Building a Help Desk? Think Again!
Most Experts Agree: An Outsourced IT Help Desk Is THE Critical Component of a Successful Business. Many aspects of IT that can be outsourced: Software Development, Application Maintenance,...