Is Your IT Help Desk Helping Hackers?
How should your IT help desk work to help you secure your data? Let me start with a story: About a year ago, I received a frantic call from a business owner that needed figuring out how their...
Could Your IT Help Desk Be Your Biggest Security Risk?
Maybe you’re not aware, but the help desk is often regarded as one of the easiest ways into your networks. Security experts often refer to help desks as a companies’ biggest security vulnerability...