How Should Your IT Help Desk Escalate Your Priority Tickets?
When you contact your IT help desk, you want your computer problem resolved right away. And if an issue is too complicated, you want the issue resolved sooner than later. When you’re waiting to hear...
Can Your IT Help Desk Learn From Its Mistakes?
How solution discovery and rediscovery are both critical components to a successful and efficient IT help desk. I’m sure you’ve experienced from time to time the need to remember how to do something...
3 Reasons Why Your IT Help Desk Shouldn’t Let Users Wait On Hold
If you’ve ever had to deal with your IT support desk, I’m sure you’ve had to deal with waiting on hold. If you’re lucky, maybe you’ll at least get to listen to some music worth listening to. But if...
Could Your IT Help Desk Be Your Biggest Security Risk?
Maybe you’re not aware, but the help desk is often regarded as one of the easiest ways into your networks. Security experts often refer to help desks as a companies’ biggest security vulnerability...
3 Things to Look For In Your IT Help Desk
Looking to shrink your support tickets while helping your employees in the process? I’m sure when you think of simple help desk cures, things such as “Have you turned it off and on again?” come to...
Why Outsourced IT Help Desks Need To Go Beyond Your Expectations
You might think that when you call the help desk, you are simply considered a number—a name assigned to a ticket that eventually will get closed. And the quicker your number gets swept off their...
Is A Lack of Documentation Breaking Your Help Desk Support?
How A Documented Process can Make Or Break Your Help Desk Support If your help desk is slow, or inefficient in handling calls, tickets or problems of any kind it’s likely a result of poor...
What do you Really want from your helpdesk?
Take a minute and think about your help desk and what you want from it. Then ask yourself “If a vendor performed the way we did AND cost the same, would I hire them? Before deciding on why you might...
Are You Missing Out On a Huge Tax Break?
How Section 179 Could Save You a Bundle On Hardware and Software Investments. I’ve Learned This Year—even more than past years—that your business can save a LOT of money on hardware and software if...
Thinking of Outsourcing Your Help Desk Abroad? Think Again!
Can you really trust non-native English speakers that work outside US law and regulation to run your technology help desk? I’m sure when you considered reasons why you should outsource your help...