3 Things to Look For In Your IT Help Desk
Looking to shrink your support tickets while helping your employees in the process? I’m sure when you think of simple help desk cures, things such as “Have you turned it off and on again?” come to...
Why Outsourced IT Help Desks Need To Go Beyond Your Expectations
You might think that when you call the help desk, you are simply considered a number—a name assigned to a ticket that eventually will get closed. And the quicker your number gets swept off their...
Is A Lack of Documentation Breaking Your Help Desk Support?
How A Documented Process can Make Or Break Your Help Desk Support If your help desk is slow, or inefficient in handling calls, tickets or problems of any kind it’s likely a result of poor...
What do you Really want from your helpdesk?
Take a minute and think about your help desk and what you want from it. Then ask yourself “If a vendor performed the way we did AND cost the same, would I hire them? Before deciding on why you might...
Are You Missing Out On a Huge Tax Break?
How Section 179 Could Save You a Bundle On Hardware and Software Investments. I’ve Learned This Year—even more than past years—that your business can save a LOT of money on hardware and software if...